Cisco 8851 MPP with Cisco 561 headset and no audio

[smacon]

Hi is anyone using Zoom Phone and Cisco 8800 series successfully with a Cisco series headset? I have a Cisco 561 connected and paired but there is no audio. I believe that the Aux port needs to be enabled by Zoom on the backend.

[RN]

Hey @smacon, this maybe guide you to troubleshooting the no audio here through the Cisco Headset 500 Series User Guide or if using the 'Base with Y-Cable' here

Let me know if this helps!