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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Can't update phone number

EinarOlsen
Newcomer
Newcomer

My phone number will not update. I enter the country code (United States) and the phone number (land line in the 'Home" field). and it is not accepted. 

3 REPLIES 3

sachinzoom
Community Champion | Employee
Community Champion | Employee

Hi @EinarOlsen 

 

Please follow this article to update your phone number in your profile.

 

https://support.zoom.us/hc/en-us/articles/11580750769677-Adding-phone-numbers-to-your-profile

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

Thanks Sachin, 

I've followed those instructions many times, and my photo appears in my profile page, but doesn't show up in Zoom meetings...

sachinzoom
Community Champion | Employee
Community Champion | Employee

Hello @EinarOlsen 

 

You originally asked about Phone number so the above article took care of that.

 

For photo not showing up in meetings, It's possible that your settings are disabled. Please check this screenshot and enable this setting:

 

sachinzoom_0-1678985119064.png

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.