cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Call Queue - Auto Logout on No Answer

aBrown007
Explorer
Explorer

I'm sure the Contact Center offers auto logout of agents that forget to logout to prevent future inbound calls from hitting their phone.  Has anyone found a work-a-round in the standard Call Queue's to auto logout agents that forget to logout?

1 REPLY 1

sachinzoom
Community Champion | Employee
Community Champion | Employee

Hello,

Currently, you cant have agents auto logout. However, there is a setting to set business hours after which agents will not receive calls, as long as they set their business hours. See screenshots below:

 

Call Queue:

sachinzoom_0-1675281115910.png

 

 

User settings: 

sachinzoom_1-1675281199306.png

 

 

If this helps, please accept the answer as an accepted solution.