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Another 10DLC question - Upstream CNP declined without any explanation

BDTS
Explorer
Explorer

I received the SMS campaign decline notice, italicized text below. As you can see there's no explanation. Does anyone have any suggestions/ideas? I mean, I can't fix it if I don't know what is wrong with it. 

 

Your SMS campaign has not been provisioned because of the following reason, Upstream CNP declined sharing request for campaign C8YLDJF. Explanation: C8YLDJF.

 

The rest of the email are the links to Best Practices and other articles.

1 REPLY 1

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi @BDTS, thank you for posting in the Zoom Community!

 

I was able to verify that you have successfully submitted a ticket to our support team. Please keep an eye out for further instructions via email. They will be able to further investigate this rejection reason. 

 

Thank you! 


Carla (she/her/hers)
Zoom Community Team
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