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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

zoom not recognizing me

shless
Newcomer
Newcomer

‎2023-06-22 08:15 AM

how do I get zoom to recognize that its not my daughter signing into zoom and recognize we are two different people with different emails and passwords because it keeps saying that my email is invalid. I am about to start classes and need to be able to log into zoom PLEASE HELP!!!!!

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1 REPLY 1

Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2023-06-22 11:50 AM - edited ‎2023-06-22 11:51 AM

Hello,

 

In your profile click on switch account before you join a meeting. This will log out whoever is currently logged in and ask you to log in fresh.

 

Screen Shot 2023-06-22 at 2.46.43 PM.png

 

  1. Sign in to the Zoom desktop client.
  2. In the top-right corner, click your profile picture.
  3. Click Sign Out or Switch Account.
  4. Sign in to your desired account using your corporate email or the email used when you signed up for Zoom. You can also sign in using SSO, Google, Apple, or Facebook.
    Note: If you're logged in to multiple Google accounts, you will be able to choose the account used to sign in to Zoom.

 

https://support.zoom.us/hc/en-us/articles/201362383-Signing-out-and-switching-between-accounts 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

 

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