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zoom meetings locking up participant videos

zoomrep
Newcomer
Newcomer

Even though I have a fast connection Zoom is locking up in gallery view. All participant videos freeze for 10 seconds or more at a time. 

4 REPLIES 4

storyhub
Community Champion | Customer
Community Champion | Customer

First, connection speed does not determine video streaming reliability. Using WiFi, under powered CPU, under powered GPU, ISP connection, improperly configured router, and other conditions do affect streaming reliability. You will need to do some experiments to eliminate your cause.

If this works please click accept as a solution.

I have a new computer, lots of memory, and it is fast. Sometimes when I go to share a video I had to click 10 times and still nothing happened for about 10 seconds then all of a sudden it clicks 10 times.

When I check statistics to see if there is a problem somewhere, it all looks normal. Sometimes even get an unstable internet connection when I have a good speed test on my 8 core computer.

ms238
Newcomer
Newcomer

My audio and the participants audio freezers every 2 minutes (no joke) for 30 seconds at a time.  Very disruptive.  I have proper mbps and Windows 11, and latest Zoom version.  I need a quick fix.