virtual background with a green screen

[rr4]

I use a virtual background with a green screen,

but when I check the "I have a green screen" chckbox 

zoom just won't take any notice and it display my video without the virtual background

how can it be fixed?

[chrismenard7]

Hello. Let's make sure your computer handles green screen and virtual background. Here is the Zoom support page for virtual background requirements. Green screen requirements are listed. https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements

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