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video issues

healthcoachcarm
Newcomer
Newcomer

‎2023-02-01 07:06 AM

My video is randomly freezing and turning me into a frozen polaroid kodachrome image.   Yellow and blue and green colors...this happened after the most recent update.  It only happens on Zoom and the only way to resolve it is to stop the video and start it again.

 

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2 REPLIES 2

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-02-01 05:59 PM

Hi @healthcoachcarm, I'm very sorry for the issue you are experiencing. 

 

Can you please reply wit the Zoom version you are currently running?

 

Thank you!
Carla,
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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BlueTear
Explorer
Explorer

‎2023-03-19 07:34 AM

try disabling optimisation and hardware acceleration in SETTING->VIDEO->ADVANCED section

 

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