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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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unable to open the app

gallowayab
Explorer
Explorer

‎2022-02-26 10:20 AM

I have a brand new Mac OS 12.2.1 - I've downloaded and installed zoom.  When I try to open the app I get an error message that says "an error occurred while installing the selected updates".  There are not any selected updates and the only option is to click "install" - nothing happens.  I've uninstalled and reinstalled 4 times.  I continue to get the same loop.

gallowayab_0-1645899620079.png

 

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5 REPLIES 5

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2022-03-09 11:58 AM

My apologies for the delayed response, @gallowayab! Are you still receiving this error message? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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gallowayab
Explorer
Explorer
In response to Bri

‎2022-03-09 04:56 PM

Yes I am.

 

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mateusrecharge
Newcomer
Newcomer
In response to Bri

‎2022-09-19 06:45 AM

@Bri  Similar issue. I'm unable to open zoom on macOS 13.0. The app opens briefly and automatically closes.

However, I can join in a meeting via link and it works normally.

Its been more than a week like this.

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Bri
Community Moderator | Employee
Community Moderator | Employee
In response to mateusrecharge

‎2022-09-21 11:53 AM

Hi @mateusrecharge , is your Zoom app up-to-date?


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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mateusrecharge
Newcomer
Newcomer
In response to Bri

‎2022-09-21 11:54 AM

Zoom: Version: 5.11.11 (10514)
Macos: 13.0.0

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