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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

recording has no audio when using external Mic

Mofara
Newcomer
Newcomer

‎2023-08-16 11:04 AM

Recording a meeting using external mic doesn't record the voice, despite testing confirming the right set up , and the mic icon is a headset.

 

I have a MAC, and external Mic is Audio Technica

 

In settings I have done the following:

1. Set external Mic as input in Sound

2. In Mic in the privacy,  I have given access to zoom

 

When recording, the mic icon is a headset. I select the arrow next to it and I set the audio to point to the external mic. 

 

When I press record it say no audio and asks me to join, and test which I do and still no sound on the recording.

I have tried recording to cloud as well as computer

 

I have disconnected the mic, cleared the cache and nothing works.

 

I managed to make the external mic work when recording while testing prior to a meeting. On meeting day, I tested it again and it records without sound. I have read all the help material and tried everything

 

Appreciate your help as its driving me mad as I've tried everything

 

 

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1 REPLY 1

deaconjoepbmm
Newcomer
Newcomer

‎2023-08-17 02:50 PM

Ours is similar for the passed 2 Sunday services. We use a Focusrite mix from our mix out to the computer USB & select focusrite source. We've been selecting "original sound" to kill the "echo suppression". But we recently experienced sound cut out after 11 seconds of recording. I listen, with ear buds, on my phone to monitor what's being broadcast. Didn't notice a problem until I downloaded the 2 recordings. Now zoom service support won't validate my ID on the phone. Can't speak to a human. 

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