problems updating to newest version- my host key and personal mtg ID are not recognized?

[dk33]

Hi Zoom community:

I must have an old version of zoom.   I recently had two meetings in which an error message popped up saying that I needed to update, but could still join the meeting using my browser.    (I am using a windows laptop)

I did that, and ultimately my two zoom meetings (personal acct) were successful. 

I am now trying to update to the newest version and am running into roadblocks.  

The chatbox showed me where to go in settings, to check for updates.  But my list of options under settings looks different than what the chatbox described should be there. 

I called customer service.  I entered my personal mtg ID and my host key, as instructed.    However, I was told by their robot voice that there is no record of my account.  How can that be if I am indeed logged on and conducted two zoom meetings?!

Any ideas on how to update my apparently old version to the newest one?   

Thank you! 

[MGSR]

Welcome to the Zoom Community @dk33! We sincerely appreciate your contribution to bringing up this issue and sharing it with the community. Such participation is highly encouraged, as it allows other users to provide solutions and assistance.

You can check out this article on how to update your Zoom app for  Windows and different devices. 

Thank you, and have a fantastic day!

[dk33]

Hi.  Thank you for the reply.    When I click on my profile picture, the only options listed there are:

Plans and Billing

Add Account

Sign out.

I have a "basic" membership. 

😕

[MGSR · Accepted solution]

I'm sorry to hear that. You can also manually download the latest version by:

• Clicking download from the link at https://zoom.us.
• Directly from one of the following links:
  • https://zoom.us/support/download
  • https://zoom.us/download
  • https://zoom.us/download2

If it does not work, you may also try uninstalling the Zoom app and reinstalling it.
You can read more through this article. 

[MGSR]

Hello @dk33 

Did you see the previous response?
If it has resolved your inquiry, please press the Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[lexfaure]

I have exactly the same problem.

I also do not see the "update" button on my profile.

So I followed the instructions in the article. 

I have updated to the latest version from the website 3 times and I am still not able to enter my meetints.

I still get the message you must update to the latest version on Zoom workplace to join this meeting....Join from browser - but this also does not work and I am unable to join from the browser.
I am using a latest spec AMD Ryzen 7 laptop with Win11 - so should not be getting problems