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only hosts video breaking up?

Candrika
Newcomer
Newcomer

Hello there

Can anyone help please?

When in a meeting, the visuals of my screen go haywire: strobing, distortions, multi-colour visions...horrid.

It occurs after 30 seconds of the meeting starting. I then switch off video, back on again, and then it's not long before it starts again...this has occurred every meeting since last Zoom update...?

Any solutions please?

Kind regards,

Candrika

5 REPLIES 5

Nexus2
Newcomer
Newcomer

This is happening to me as well. 

please see the answer below, seems the best solution.

 

Arthur_ASCII
Newcomer
Newcomer

This seems to be happening to a lot of people since the latest update was rolled out. To fix it.

  1. Download an earlier version of Zoom
  2. Uninstall Zoom and install the older version
  3. Run the older version and disable "automatic updates".

Hopefully, later versions will have fixed the problem.

Thank you so much.

May I ask also, if I unistall, re-install older version etc. will this effect the account I have with Zoom? 

paulgoulart
Newcomer
Newcomer

Thank you!!! Nice of them to let us know, it's been driving me crazy!!!