external microphone with voice and music at the same time

[habitoelmeucos8]

I use my zoom to teach dance classes online. I use an external microphone and the voice and music can always be heard perfectly.

Yesterday I updated the Zoom and when I gave the class, the music was very bad, cut off. Can someone guide me?

I also tried if the microphone and the music was not heard

[ZoomTestKitchen]

Take a look at these articles regarding Original Sound for Musicians.

• https://support.zoom.us/hc/en-us/articles/115003279466-Using-original-sound-for-musicians-in-a-meeti...
• https://support.zoom.us/hc/en-us/articles/360046244692-Configuring-professional-audio-settings-for-Z...

If you find this information helpful, please click on "Accept as Solution".

If you have further questions, please reply, we're happy to help.

[AnaX]

Hello Jeff! On 2023/03/21 my Zoom updated and I got the same problem straight away👆 no music sound for clients. I use MacPro and share music from the same lap top from Advanced setting "Share sound". For 3 years everything was fine but from the last Wednesday I have troubles and can't hold online classes! Please, HELP!

[Linda97]

None of that helps when trying to share YouTube videos.  The sound is missing / garbled and checking/unchecking those boxes does not help.  This worked when I was using Win10, but I upgraded my laptop and the new device has Win11.  The zoom app and Win11 has been a disaster.  Zoom will not help.