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Zoom AI Companion2025-01-09 07:10 AM
i had the zoom outlook plugin successfully up and running on my PC (Windows 11, Outlook 2024 LTSC) but the latest update of the plugin didn't install, showing error message "error applying transforms. verify that the specified transform paths are valid" (in german) on setup.
Tried several things including uninstalling the plugin which worked but didn't fix the issue. Now the outlook plugin is all gone but still whenever i try to reinstall it i get this error message.
Any ideas how to fix this issue and get the zoom outlook plugin installed again ?
Solved! Go to Solution.
2025-01-10 04:21 AM
Hey,
you need to change the Windows OS Language to English. It needs to be english it dosent work with any other language, only then can you install it.
2025-01-09 08:38 AM
Hi Woru,
It sounds like the issue might be caused by leftover files or registry entries from the previous installation. To fix it, try using the Microsoft Install and Uninstall Troubleshooter to clean up any residual plugin files. Next, clear your temporary files using Disk Cleanup or a tool like CCleaner. If the issue persists, check for any leftover registry entries related to the plugin (but be cautious when editing the registry). Once everything is cleaned up, download the latest version of the plugin directly from Zoom's website and try reinstalling it. Hopefully, this will resolve the issue. Thanks!
2025-01-09 02:54 PM
Hello AlexanderWilson,
thanks for the hints. These three steps are exactly what i already tried before posting my problem here. Unfortunately the problem wasn't solved that way (btw the MS troubleshooter seems to be no longer supported, still i gave it a try). Anything else i can do ? Is there any way to get more detailed information that might be useful helping identify the root cause ?
2025-01-09 11:56 PM
Same problem here, all the recomanded steps I have done too.
2025-01-10 04:21 AM
Hey,
you need to change the Windows OS Language to English. It needs to be english it dosent work with any other language, only then can you install it.
2025-01-10 08:27 AM
Thank you very much for this hint. After changing language to english i could install the plugin without problems. If i change language back to german after installation the plugin works perfectly in german.
Anyway, this looks to me like a serious bug on Zoom side as i did update that plugin several times before already without any issues while my PC language was german all the time.
2025-01-12 04:52 AM
That's not sufficient in my experience. I had the same problem and was using English.
However, I could install the plugin after shifting to Regional Setting English. I don't know if it is EN that solves it or that regional settings and language are aligned
2025-01-13 11:22 AM
Where did you find this solution? Why is there no official information by zoom? When comes the bug fix?
Very bad support ☹️
2025-01-13 12:47 PM
That was experience, a bit of thinking on my own, testing it and seeing that it worked, and deciding to give back to those who had helped me solve it by pointing to the idea of switching the language.
With a bit of luck our shared effort helped Zoom identify the issue.
Apart from being a Zoom user I have no connection to Zoom and thus no ability to say anything about updates.
best
2025-01-13 06:35 PM
This bug will be fixed on Jan 16, 2025. Please download the new installer and check whether the issue can be resolved. This issue only occurs on the any other OS language other than English. So if your urgent, please switch the OS language to English and install the current plugin.
Apologize to bring you any inconvenience.
2025-01-15 10:31 AM - edited 2025-01-15 10:35 AM
Hello Yuting_Ke,
Thanks so much for this feedback.
So, I'm waiting your reply regarding this bug.
Thanks again in advance.
2025-01-15 11:41 PM
Hello Yuting_Ke,
Following your message above, please is there any feedback regarding the resolution of this issue...?🤔
Thanks so much in advance.
2025-01-16 04:10 PM
Hi! Cyrille, the bug has been fixed in the latest plugin. Please download the new plugin installer and reinstall it. Sorry for the inconvenience.
2025-01-16 09:05 AM
J'ai le même souci. Maintenant, je n'arrive même plus à télécharger le plugin pour Outlook (Windows).
2025-01-16 12:06 PM
Hello StephaneN,
La mise à jour qui corrige le bug est déjà disponible au lien ci-dessous.
Aussi, j'ai déjà effectué l'installation sur mon PC.
Thanks.
2025-01-14 02:30 AM
We are looking forward to it.