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error code 13215

chtw-mis
Newcomer
Newcomer

‎2023-10-29 08:50 PM

hi, my colleagues in Taiwan and can join meeting successfully. however, those in China cannot reach us. is it ZOOM's sales policy ? Or you are capable of giving us some technical support ? Thx

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-11-01 08:00 AM

Hi @chtw-mis sorry you're receiving this error code! Please look into the KB on Zoom error code 13215 for more info. 

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Zoom Community Moderator
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Ken-Z
Explorer
Explorer

‎2023-11-03 01:47 AM

ZOOM has implemented certain restrictions for participants from China. If they are free users, they will receive an error code 13215 and will be unable to join the meeting unless they upgrade to paid account. Meanwhile free users from other regions do not have such limitations. This is a discriminatory regulation！

 

And such regulation was not communicated to the users before they made a payment to purchase the service.  I applied for a refund due to this, and it has been almost a month, but it is still being processed.

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