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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

error code 13215

chtw-mis
Newcomer
Newcomer

‎2023-10-29 08:50 PM

hi, my colleagues in Taiwan and can join meeting successfully. however, those in China cannot reach us. is it ZOOM's sales policy ? Or you are capable of giving us some technical support ? Thx

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-11-01 08:00 AM

Hi @chtw-mis sorry you're receiving this error code! Please look into the KB on Zoom error code 13215 for more info. 

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Zoom Community Moderator
he/him/his

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Ken-Z
Explorer
Explorer

‎2023-11-03 01:47 AM

ZOOM has implemented certain restrictions for participants from China. If they are free users, they will receive an error code 13215 and will be unable to join the meeting unless they upgrade to paid account. Meanwhile free users from other regions do not have such limitations. This is a discriminatory regulation！

 

And such regulation was not communicated to the users before they made a payment to purchase the service.  I applied for a refund due to this, and it has been almost a month, but it is still being processed.

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