deactivated an account and created a new one

[ZoomCJ]

I deactivated an account and created a new one.  The email arrived in our spam filter and was allowed thru but then in Microsoft trace email it was marked failed zoom account invitation was the subject.  I have requested to reset the password.  I have asked to resend the invitation but nothing hits my spam filter.  I have tried to email from my personal account and that does arrive and hit the spam filter and go thru the Microsoft filter.  Any ideas how to get the email to either send me the reset password page or send me a new invitation.

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[SMW11]

Thank you Rachel, do you know if that will delete all files in the old account ?