cloud recording mising

[cork]

I have a pro paid account . anyone know HOW I CAN CONTACT tech support .... ? 
I'm hoping they MIGHT be able to find 2 missing  cloud recordings for me 
(one from september 2024, the other months earlier) 

I had a few recordings saved to the zoom cloud. there were there, and I turned off the auto delete.... 
I did NOT reset the auto delete setting, but recently when i went in to get the recording - the setting was set to 90 days !!! I've no idea how this happened...
 
the first recording from 2023 is still there, was not deleated (and I have a downloaded copy too)
but two later recordings are NOT. (and I don't have ANY copy)
the missing recordings .
- one was recorded in september 2024, the other earlier. 

These are very important recordings , 2 special events , for a community non profit, to put their website. 
I tried emailing support - but that doesn't work anymore ....  I'm hoping someone will be able to help 
- me contact ZOOM
- they have backups of my recordings  they can share wiht me ???? 
I knwo I'm hopin for a miricle. 

[ExpertswhoJohn]

hi @cork 

if the recordings have been deleted they can be found in the deleted items folder for 30 days.

After that they are gone.  Zoom has no backups for lost files.

You are aware that all recordings add to your storage and if you go over your limit, for pro this is 5GB for each acount.
There are charges for storage if you go over this limit.

This is why most pro users will delete recordings.

all the best

John