cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

chat went to wrong person when two people signed in on same account

Director-CTJ
Newcomer
Newcomer

‎2023-01-22 08:26 AM

For ever we've been signing into the same account, renaming ourselves and being able to chat from our own names.  As of yesterday, that didn't work and all of the chats just went to one person.  Do we need to not sign into the same account (ugh).

3 REPLIES 3

Erich3
Newcomer
Newcomer

‎2023-02-01 07:40 AM

I am experiencing the same issue, was there an update that caused this? Is there a workaround available?

0 Likes

Erich3
Newcomer
Newcomer

‎2023-02-01 03:04 PM

@Director-CTJ I think we have found a workaround for this - we have disabled the setting "New meeting chat experience" and this has reverted to the old behavior which does not group the chats.

 

It would be nice if this setting worked such that each login is distinct.

Director-CTJ
Newcomer
Newcomer
In response to Erich3

‎2023-02-01 03:08 PM

Thank you - will give that a try