button for Importing meeting registrants by CSV upload is missing

[Ray_Harwood]

Welcome to the Zoom Community, @c4vets.

Please see the Prerequisites section of this Zoom Support article:

https://support.zoom.us/hc/en-us/articles/11830867843213-Importing-meeting-registrants-by-CSV-upload

There it states these three important requirements:

• Licensed host
• The meeting ID must be generated automatically instead of using your PMI
• The meeting cannot be a No Fixed Time recurring meeting 

I'm guessing your situation is one or more of the following:

• You are a Basic account
• You are using your PMI for the meeting ID
• You have specified a recurring meeting with "No Fixed Time" as the recurrence.

You can likely fix the first two, but if you want to "gather together whenever" instead of a fixed time interval, it's not going to work.  

[KN7041]

Sorry for cutting in the discussion.  My understanding has been that importing registrants from CSV is only possible with webinar.  But by reading c4vets's question and your answer,  now is it possble also with Zoom meeting?

[AprendeButeyko]

The meeting cannot be a No Fixed Time recurring meeting 

I have created a recurring meeting of just 5 days at the same time and I seem to have this problem. It is very important that I am able to download CSV file of registrants. What are my options? Thank you.

[Ray_Harwood]

Welcome to the Zoom Community, @AprendeButeyko 

You say you “have this problem,” but the original poster was asking about uploading registrants TO Zoom, and your question is about downloading registrants FROM Zoom. I’m confused.