Zoom video not connecting

[ccscience1]

I have been so thankful for Zoom and helping my students and tutoring them at night from home.  However, there seems to be a change in the ZOOM, maybe a weird update, but now I cannot connect with video at all. I cannot see them and they cannot see me and it says we are both in a meeting that apparently no one can see or chat with each other.  When I start a meeting the video does not launch. It says I am in a meeting but I cannot talk or see my student and vice versa. Please HELP.  I called the support center on the website says they cannot find my profile or account!  I have one, been using it since COVID lockdown.  Please help. 

[communicator]

I had a very similar problem, ALSO TODAY, also seemed to follow an update.  The images of other people in the zoom meeting are frozen or I get a black background with their name in white letters.  The audio is still working in my case.  I am awaiting an answer to my ticket on Zoom support. Please help.

[BellamyDW]

I have the same problem - on a Zoom call I have audio but no video although it shows on my control panel. Some of my 6 attendees have both audio & video, others have audio only. My laptop camera is tested, enabled and working. HELP PLEASE!

[MGSR]

Welcome to the Zoom Community, @BellamyDW! You can check out this resource on troubleshooting video issues for Zoom. We would also advise to uninstall the app and reinstall the newest version. Let us know if this helps or if you need further assistance.