Zoom recording has super low pitch and speed of both speakers: help!

[FranzSidney65]

hi! This is the second time that it happens: we record the podcast with the usual mics and settings, normal speed etc and still the episode plays my voice as if it were a ghost's. So slow, un-natural and low pitch. I sound like a man.

I tried to play it a bit faster but then I sound like Mickey Mouse with a low voice. I tried to change it with Garage Band and no luck. I am using an iMac.

Is there any reason why Zoom does that?

I've been using it since 2018 every single day and we have not changed any settings. I am starting to think I need to move away from this platform as it's so unreliable.

Thanks!

[jdott16]

Hello   @FranzSidney65

I would recommend reviewing the following articles which may address the issues you are running into:

• Troubleshooting audio issues 
• Troubleshooting local recording issues 
• No audio on a saved recording 

If the above do not assist, I think that the next option would be to reach out to Zoom Support for further analysis and investigation. You can find out more on reaching support here: https://support.zoom.com/hc/en/contact?id=contact_us.

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed. 

Thank you,

Jake

[FranzSidney65]

Thank you Jake,

the problem is intermittent and all the above has been checked over and over.

i will try to contact support!

best,

franz