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Zoom recording gone

Bart
Newcomer
Newcomer

Dear,

 

Today I had a zoom meeting. I was invited through e-mail with an invitation link. When i clicked on the link the meeting started, so I didn't had to log in. I pressed recording immediately.

 

After the zoom meeting the recording was converting automatically. Then a screen appeared to update zoom. I clicked update zoom. After the update was complete, the recording of my meeting was nowhere to be found. 

 

I hope you can help me to get it back.

 

Kind regards,

 

Bart 

3 REPLIES 3

Bort
Community Champion | Employee
Community Champion | Employee

Hi other @Bart


I would follow the instructions on how to manually convert a failed recording. This should help you find the recording on your computer, if it still exists. 

Thanx Bort, 

 

But my recording was gone after updating zoom. That kind of problem is not there in the article.

Bort
Community Champion | Employee
Community Champion | Employee

I understand the situation is different, but the same steps may help you find the recording. 

Did you check in the Documents folder > the Zoom folder > the folder for that specific meeting? If you can find that, what files are in that folder?