cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Zoom picture stops and starts

Joule3
Newcomer
Newcomer

I use Zoom frequently.  When I am the host, the screen will go dark, but people will still see me and hear me.  I cannot access any controls such as share screen, etc.  I have to leave the meeting, re-boot, and re-enter the meeting. Then it is ok. Also a small blue circle continues to turn. To me this means, some function is trying to complete itself.   How can I solve this problem?

1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

Hey @Joule3 welcome to the community! What an interesting experience you're having. Have you already tried Uninstalling and reinstalling the Zoom application? If you are using Windows, please use the Clean Zoom method when uninstalling. After uninstalling and installing a new version of Zoom from https://zoom.us/download, check if you can join your meeting from another device with Zoom installed, such as a tablet or mobile, or if you can invite someone to test if the issue has been resolved.

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!