Zoom only uses web version - even after downloading and installing Zoom for Windows

[Bobbyk1227]

Hi All!

I am trying to help one of our customers that was originally using Zoom for Windows 5.9.7.3931; however, after attempting to upgrade to Version 5.13.7, Zoom always re-directs to the web browser and will not the Windows client.

• OS: Windows 10 
• Device: Dell 7440 Latitude
• Browsers: Chrome and Edge

When downloading 5.13.7 and running the installation, they see the "Join a Meeting" modal showing version 

Version: 5.9.7 3931.

Then, whenever they join or start a Zoom meeting, they see the following and directed to the the web client.

They have already performed the following:

• Uninstalled Zoom
• Updated Chrome and Edge
• Cleared cookies and cache from the browsers

Has anyone seen an issue like this before? It seems like something is corrupt, but not quite certain what angle to take on this.

Thanks for any help!

[Bobbyk1227]

Just wanted to close the loop! We needed to go through the Add and remove applications (from Windows) to completely remove zoom. My customer then rebooted, installed the latest Zoom version and is now working. Thanks!