Zoom not recognizing my pro account

[APalacios]

I have and paid for a pro zoom account and now it is telling me I have a basic account, I can't even get a live person to help me. Any suggestions?

[Jeremy]

Hi @APalacios, Please verify you are using the e-mail to the account you upgrade when signing in. If you continue to run into issues, I would suggest raising a support ticket using our web request - Billing & Account Management. 

 https://support.zoom.us/hc/en-us/requests/new

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[maryaaron]

this has also happened to me and it cut my client off this morning that is not good.

[Elle310]

Yes, I’m having this issue where the iPhone app is not recognizing my pro plan on my computer. Apparently 15. a month isn’t enough money for them to care about offering more than a bunch of useless links that don’t resolve anything or answer the question.  Maybe I should pay Zoom more to suffer through their time wasting bots and still not have my questions answered. Laughable that people think tech is so progressive- when it’s actually the other P… “profitable “ .  What a big fail this industry is.

[DavidChris]

I have the same problem. The web version of Zoom shows my Pro account but the App version shows basic. I have deleted the App version and will stick with the web version. But this is not good.