Zoom lagging a lot the past 2 weeks. (February 10, 2023)

[martimlucas]

I have been experiencing excessive lagging on Zoom meetings. Every 2 minutes I have 2-3 seconds of video and audio freeze.

I have contacted my ISP and there was nothing wrong with my internet. My internet is optical fiber with 300MB download and 150MB upload. I have tried a different modem and router; I have tried using an ethernet cable connection; I have tried using different Zoom data centers and nothing. 

I am currently in contact with Zoom support and did everything they suggested, but nothing worked. I am trying to schedule a meeting with them but it seems that they do not understand the situation. They ask the same question over and over again and it's very tiring to repeat the same information with no satisfactory solution.

I am using the free version Microsoft Teams and there is no lagging, so I really believe there is something wrong with Zoom.

My account type is Pro.

Has anyone been experiencing or experienced this instability while using Zoom?
Please, help! Please, tell me any other information I can give to help you understand my problem. I am desperate because I need this for work.

[bradvp]

Same...it's been nonstop the past 2 weeks.  Every meeting my audio and video freezes every 10-15 seconds. It doesn't have anything to do with my ISP, router, speed, ping, bandwidth, etc. It's a Zoom problem. 

[martimlucas]

It's so strange! I try to find people with the same problem as me, but I think you are the first one. I am trying to schedule a call with Zoom support and it's been a pain. It has been 8 days since I started contact with them. I have schedule two meetings, told them the best time for me and gave them my cell phone number, and still nothing. I told them "20:00 Time zone in São Paulo, State of São Paulo (GMT-3)" and they took one day to ask me if I meant "8am or 8pm".....

[martimlucas]

Hi!
Can you tell us if you are the host of your meetings?

[1suzette]

I am having the same issue. Over the past two weeks, my screen freezes, no one else just mine.

[martimlucas]

Hello!
May I ask you if you are the host of the meeting?

[martimlucas]

I have been performing some tests and I found out that it only happens when I am hosting. It's strange.
Zoom support is taking too long to do something about it. I have contacted them 2 weeks ago and still nothing...

[martimlucas]

I continued my tests... I have created another account, a free one, and I discovered that when I host with this new account the problem doesn't happen.

[aninhamonetta]

I'm having the exact same problem. I've tried online support from my internet provider,. They've replaced my modem, router. I've since changed to an ethernet cable connection, worked with a different computer and I'm still having the same problem. 

[martimlucas]

Over one month later, I still did not have a proper reply from Zoom. 
As I wrote before, I created a new free account and noticed that the lag doesn't happen, and when I am not the host (with my Pro Account) everything is normal. Have you tried any of those?

[gabby21]

My zoom lags, I have lessons open already and when I change the page of the lesson it takes forever to load on the student's side. I can't chat to anyone cos my account is not the pro, which I find really pathetic.

[martimlucas]

Yes, very pathetic. Even more pathetic is paying for Zoom and not be able to use it...

I don't know what is happening... Zoom support is absolutely useless. The only thing they can do is ask when is the best time for a meeting with them which has never been scheduled. It's been more than one month now.

Zoom is pathetic.

[oranesters]

@WilliamGomez thank you! This is exactly what is not needed. Although it does not quite fit the topic...

[RN]

Hi @martimlucas I see you were able to resolve this with our Technical Support team, which is fantastic! Do you mind sharing the solution with others in the discussion who are having similar problems to yours? 🙂

[martimlucas]

Hello,
it took more than one month until someone who was willing to solve my problem to contact me. After talking to different 4 people and sending/receiving about 25 emails, I was able to talk to a fifth person (other 20 emails sent/received) who was trying to help but there was nothing he could do. This fifth person kept blaming my internet connection, even though I had zero problems with other platforms (Discord, Microsoft Teams); he kept suggesting tests that didn't give any answers.

I manually changed the Data Centers (in my account settings) and discovered that most of the Data Centers were not working properly, so I locked my meetings to a specific Data Center. That was not a suggestion the Technical Support Specialist made. I had to discover that by myself. Apparently, now the Data Centers are working fine, but honestly contacting Zoom was a very bad experience.