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Zoom is unable to launch

yukinishigaki
Newcomer
Newcomer

‎2021-10-23 05:15 PM

After I tried to sign in through SSO, my laptop became unable to launch zoom.

Zoom displays 5003 error, but internet connection is stable. I can launch zoom on my iphone.

How can I launch zoom?

0 Likes
3 REPLIES 3

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-10-23 08:37 PM

Hi @yukinishigaki 

 

Is it a corporate laptop, or on a corporate network?

Is your Zoom client up-to-date?

 

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yukinishigaki
Newcomer
Newcomer
In response to Rupert

‎2021-11-06 09:22 PM

Sorry for the late reply. It's my private laptop, not a corporate laptop nor using a corporate network. My zoom client is the latest version.

 

I'm taking online classes, and it needs to do group assignment and have meeting with my group. A group mate suggested me to use university's SSO to have meeting without time limitation.

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Jennifer221
Newcomer
Newcomer
In response to Rupert

‎2022-12-07 09:35 AM

I am having the exact same issue. It's my personal computer, a recent issue, and am unable to dial into my own meetings as well as others. I have to join from my cell phone.