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Zoom is crashing after the meeting is started

praveenlookout
Newcomer
Newcomer

I've zoom v6.4.5 installed and Zoom crashes and relaunches after the meeting starts. 

I see below crash stack in the crash dump. Looks like the crash is happening in AMD display drivers. I upgraded AMD drivers and still see the same issue. I don't see an option to attach crash dumps. 

 

Can someone help?

 

STACK_TEXT:  
000000d9`e979f6d0 000002d4`960aa5c0 : 000002d4`94390150 000002d4`96061e0a 000002d4`b62cec40 000002d4`b4c94d60 : atidxx64+0x3dd98
000000d9`e979f6d8 000002d4`94390150 : 000002d4`96061e0a 000002d4`b62cec40 000002d4`b4c94d60 00007ffc`4f3119c6 : 0x000002d4`960aa5c0
000000d9`e979f6e0 000002d4`96061e0a : 000002d4`b62cec40 000002d4`b4c94d60 00007ffc`4f3119c6 000002d4`94392b50 : 0x000002d4`94390150
000000d9`e979f6e8 000002d4`b62cec40 : 000002d4`b4c94d60 00007ffc`4f3119c6 000002d4`94392b50 000002d4`96061e00 : 0x000002d4`96061e0a
000000d9`e979f6f0 000002d4`b4c94d60 : 00007ffc`4f3119c6 000002d4`94392b50 000002d4`96061e00 000002d4`94390000 : 0x000002d4`b62cec40
000000d9`e979f6f8 00007ffc`4f3119c6 : 000002d4`94392b50 000002d4`96061e00 000002d4`94390000 000002d4`9ccbdde0 : 0x000002d4`b4c94d60
000000d9`e979f700 00007ffc`4f2e5bfd : 000002d4`b4c94d60 00000000`00000000 000002d4`b4cace98 000002d4`9ccbdde0 : d3d11!TCLSWrappers<CDepthStencilState>::CLSDestroy+0x76
000000d9`e979f730 00007ffc`4f2e37c5 : 00005ddf`01b50f9e 00000000`0000038b 00007ffc`12df0000 00000000`00000001 : d3d11!CCLSFinalReleaseSentinel<CContext>::~CCLSFinalReleaseSentinel<CContext>+0x2d
000000d9`e979f760 00007ffc`4f2e36b4 : 000002d4`00000000 00000000`00000000 000002d4`9ccbdde0 00007ffc`58d8c360 : d3d11!CLayeredObjectWithCLS<CDepthStencilState>::~CLayeredObjectWithCLS<CDepthStencilState>+0x49
000000d9`e979f7c0 00007ffc`4f2e368b : 000002d4`b4cace50 00000000`00000000 00000000`0000023e 00007ffc`58d8c360 : d3d11!CLayeredObjectWithCLS<CDepthStencilState>::`scalar deleting destructor'+0x14
000000d9`e979f7f0 00007ffc`4f301e16 : 000002d4`b4cace50 000002d4`95ffc6f0 000002d4`96002520 00007ffc`58d8c360 : d3d11!CLayeredObjectWithCLS<CDepthStencilState>::Release+0xb
000000d9`e979f820 00007ffc`4f302315 : 000002d4`b4cace50 00000000`00000000 00000000`00000000 00000000`00000000 : d3d11!CUseCountedObject<NOutermost::CDeviceChild>::`scalar deleting destructor'+0x66
000000d9`e979f850 00007ffc`4f306bf5 : 00000000`00000000 000002d4`95fe9bb0 000002d4`9439de10 00007ffc`58d8b001 : d3d11!CUseCountedObject<NOutermost::CDeviceChild>::UCDestroy+0x25
000000d9`e979f880 00007ffc`4f2dbd32 : 000002d4`afcaedf0 000002d4`96065a70 00007ffc`4ed394c0 00000000`00000008 : d3d11!CUseCountedObject<NOutermost::CDeviceChild>::Release+0x1e5
000000d9`e979f8b0 00007ffc`4ed394e8 : 000002d4`984c1340 00007ffc`12f0f360 000002d4`9439e700 00007ffc`58d8b001 : d3d11!CLayeredObject<CClassLinkage>::CContainedObject::Release+0x22
000000d9`e979f8e0 00007ffc`4ed7f185 : 000000d9`e979feb0 00000000`00000000 00000000`00000000 00000000`00000000 : d2d1!win_scope::com_ptr<ID2D1Bitmap1 * __ptr64>::~com_ptr<ID2D1Bitmap1 * __ptr64>+0x28
000000d9`e979f910 00007ffc`4ed7efe9 : 000002d4`960656c0 00000000`00000000 000002d4`b62703c8 000002d4`9ccbdde0 : d2d1!`vector destructor iterator'+0x45
000000d9`e979f940 00007ffc`4ed7d9ce : 00000000`00000001 000000d9`e979feb0 000002d4`b62703c8 00000000`00000000 : d2d1!CDeviceWideSharedData::~CDeviceWideSharedData+0x61
000000d9`e979f970 00007ffc`4ed9f411 : 00000000`00000000 000002d4`b6270080 000000d9`e979feb0 00000000`00000000 : d2d1!InitializableObject<RefCountedObject<CDeviceWideSharedData,LockingRequired,DeleteOnZeroReference> >::`vector deleting destructor'+0x1e
000000d9`e979f9a0 00007ffc`4ed7dd71 : 000002d4`b6270080 00007ffc`12f0f360 000002d4`95fe1120 00007ffc`58d8b001 : d2d1!RefCountedObject<CDeviceWideSharedData,LockingRequired,DeleteOnZeroReference>::Release+0x41
000000d9`e979f9d0 00007ffc`4ed7d989 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000001 : d2d1!CHwSurfaceRenderTargetSharedData::~CHwSurfaceRenderTargetSharedData+0x55
000000d9`e979fa00 00007ffc`4ed98d17 : 00000000`00000000 00000000`00000001 00000000`00000000 00007ffc`12f0f360 : d2d1!InitializableObject<RefCountedObject<CD3DDeviceLevel1,LockingRequired,DeleteOnZeroReference> >::`vector deleting destructor'+0x29
000000d9`e979fa30 00007ffc`4ed803ee : 00000000`00000001 000000d9`e979feb0 00000000`00000001 000002d4`93fea540 : d2d1!RefCountedObject<CD3DDeviceLevel1,LockingRequired,DeleteOnZeroReference>::Release+0x47
000000d9`e979fa60 00007ffc`4ed7ed02 : 00000000`00000000 00007ffc`4ed2ab83 00000000`00000000 00007ffc`12f0f360 : d2d1!CD3DDeviceManager::D3DDeviceInformation::`scalar deleting destructor'+0x36
000000d9`e979fa90 00007ffc`4ed7eb83 : 000002d4`95fb1ca0 00000000`00000001 00000000`00000001 00007ffc`12f0f360 : d2d1!CD3DDeviceManager::~CD3DDeviceManager+0x5e
000000d9`e979fac0 00007ffc`4ed7d5a0 : 00000000`00000001 00000000`00000000 00000000`00000000 000002d4`a6964530 : d2d1!D2DFactory::~D2DFactory+0xbf
000000d9`e979fb00 00007ffc`4ed9ad64 : 00000000`00000000 00000000`00000001 00000000`00000001 000000d9`e979fbc8 : d2d1!RefCountedObject<D2DFactoryLocking<SingleThreadedTrait>,LockingRequired,DeleteOnZeroReference>::`vector deleting destructor'+0x14
000000d9`e979fb30 00007ffc`12e60e5b : 000002d4`93fedc30 00000000`00000000 00000000`00000000 00007ffc`4ca743f7 : d2d1!RefCountedObject<D2DFactoryLocking<SingleThreadedTrait>,LockingRequired,DeleteOnZeroReference>::Release+0x44
000000d9`e979fb60 000002d4`93fedc30 : 00000000`00000000 00000000`00000000 00007ffc`4ca743f7 000002d4`ab876a30 : DuiLib+0x70e5b
000000d9`e979fb68 00000000`00000000 : 00000000`00000000 00007ffc`4ca743f7 000002d4`ab876a30 00007ffc`12e61afa : 0x000002d4`93fedc30

  

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