Zoom disconnects when I use my softphone

[sholinaty]

if I am on a zoom meeting, and I try to place an outbound call using my Bria Enterprise softphone, zoom immediately disconnects my meeting.

Has anyone else experienced this, or possibly have a workaround?

[RexLT]

My Alcatel Softphone does the same thing.  Use the softphone or answer a call then zoom meeting always attempts to disconnect.  Why is that?  I have not figured out why/

[sholinaty]

Your softphone and zoom are both competing for “call control” on the computer.  Think of it like  having 2 phones and one line - when you try to start using the second phone, it says “end call! Someone wants to use the line!”

[RexLT]

Thanks for taking the time to reply sholinaty.  Figured it was something like that.  Be nice to get zoom to stop it though.  I only use zoom for screen sharing a wallboard to my team with no audio or calls. I use teams for meetings for calls & video and it behaves OK.  Cheers