Zoom crashes when trying to add background image

[shane_m]

I cannot add/change my virtual background because Zoom crashes when the open file dialog box appears. The cursor will spin for a minute, then zoom will crash. Any troubleshooting ideas would be welcome. I have already uninstalled using the clean uninstaller tool, and then reinstalled. The problem persists and occurs on Zoom only.

This is what it looks like just before crashing. The dialog appears, the cursor changes to the "waiting cursor",  you cannot interact with the screen, then it crashes. It's not intermittent - it's every single time. 

**** UPDATE: 2022-01-25 *****

I just updated to Version 5.9.3 (3169) and the issue is resolved.

[kwander]

This also happens to me. I uninstalled and reinstalled Zoom, but it didn't resolve the issue. 

[Bo_H]

Same here, I've repeatedly filled out the form asking what I was doing, but had no feedback or anything.

I'm not a happy about this!!! 😡

[shane_m]

I am the original poster. 

I just updated to Version 5.9.3 (3169) and I am no longer experiencing the issue.

[kwander · Accepted solution]

Thank you! Version 5.9.3 (3169) solved the problem for me too!

[l2rm]

Same issue with version 5.12.8.

[Chelseahenslee]

It only crashes on my iPad, not my iphone