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Zoom cloud recording still processing after 2 days

pianokim79
Newcomer
Newcomer

‎2021-08-26 11:45 AM

Hi, 

I use zoom cloud recording several times a day and three of the recordings are taking so long to be processed. All of the recordings are about 10 min long. - The rest of the recordings were ready for viewing 2 min after the meeting ended. What can I do to solve this issue?

 

Thank you!

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4 REPLIES 4

Bort
Zoom Employee
Zoom Employee

‎2021-08-26 12:19 PM

Hi @pianokim79 

I'll reach out to you directly to get more info and see if I can help. 

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Amgad_Tawfik
Newcomer
Newcomer

‎2021-09-06 04:02 AM

i have the same problem. One important recording is still being processed although the meeting has been closed now since 24+hours ago. Can anybody help, please?2e3e4bb9-f742-49d9-b7fb-c15320bd8c4b.jpg

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noliboyingcad
Newcomer
Newcomer
In response to Amgad_Tawfik

‎2022-07-09 05:27 PM

did they fixed it? i have same problem to as yours

 

please help me

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noliboyingcad
Newcomer
Newcomer

‎2022-07-09 05:26 PM

did they fixed it? i have same problem to as yours

 

please help me

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