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Zoom account multiple device webcam link

khkw
Newcomer
Newcomer

Hi, can I know is the scenario below normal for multiple device of the same account. I have a meeting with a friend logging into his Zoom account using iPad. He was disconnected from the meeting, but then I can see the wife who was logging into the same account using a laptop but she is in another meeting. I can see her clearly which is in another room, another meeting for a brief few seconds.

1 REPLY 1

Rupert
Community Champion | Customer
Community Champion | Customer

Hi,

 

It is possible the other user may have "Join different meetings simultaneously on desktop" enabled on their account and inadvertently joined more than meeting at once.  I have seen this happen.

 

https://support.zoom.us/hc/en-us/articles/360001120743-Joining-different-meetings-simultaneously-on-...

 

Or the user may have "transfer meetings between devices" enabled on their account.

 

https://support.zoom.us/hc/en-us/articles/4405850501133-Transferring-meetings-and-webinars-between-d...

 

Hope this helps.

 

Rupert