Zoom Room not connecting

[aquintero]

I have a zoom room setup running with a neat bar but not getting connectivity. I see that it has a valid ip address from our network but cannot connect. The iPad is also connected to our network. Tells me to "please check my network connection..." 

When accessing settings for the neat bar it gives me 

Status - not connected

Displays mac  address

displays valid ip address, subnet and gateway.

My network team says they see the device connected to our network but still the device is not talking to anything.

[jrmagno]

• Reboot Devices
  Restart both the Neat Bar and iPad (Zoom Room Controller).

• Network Checks

  • Ensure both devices are on the same VLAN/subnet.

  • Confirm correct IP, subnet, gateway, and DNS.

  • Verify date/time settings on the Neat Bar.

• Required Ports to Be Open
  Ask your network team to allow:

  • TCP: 443, 9090, 80

  • UDP: 3478, 3479, 8801–8810, 123

  • Allow access to zoom.us 

• iPad Controller Issue

  • Must be on the same network as the Neat Bar.

  • Wi-Fi vs. Wired could be isolated — test with both on the same connection.

• Device Settings

  • Check for proxy or static IP misconfigurations in Neat Bar settings.

  • Try switching between DHCP and Static IP.

• Last Resort

  • Perform a factory reset via the reset button on the Neat Bar.