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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Zoom Pro

Iraj_mustafa12
Newcomer
Newcomer

‎2022-07-04 10:19 AM

hi everyone,

 

 

i just paid for zoom pro but even now when im scheduling my meeting, it says that i need to upgrade my zoom. Please let me know how to resolve thhis

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Mr_Zoomtastic
Community Champion | Employee
Community Champion | Employee

‎2022-07-05 07:00 AM

Hi @Iraj_mustafa12 

 

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



If this helped, please remember to click on the "Accept as Solution" button below.

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