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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Zoom Pro

Ladriana
Newcomer
Newcomer

‎2022-05-03 12:42 PM

Yesterday I bought the suscription for ZOOM PRO but today my Zoom is still BASIC...what can I do?

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1 REPLY 1

crchan123
Zoom Employee
Zoom Employee

‎2022-07-15 01:14 PM

Hi @Ladriana, welcome to the Zoom community! Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

They will be able to assist you. When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helps, please remember to click on the "Accept as Solution" button below!

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