cancel
Showing results for 
Search instead for 
Did you mean: 

Zoom Meeting Deleted when moved from Inbox to another folder in my inbox

SciFii
Explorer
Explorer

Hi, I use Outlook Classic with the Zoom Plugin. When I create a meeting it shchedules it with Zoom and inludes a link properly. The only problem I have is if I move the reponses to the invite (declined or accepted) then the meeting is cancelled. The Folder I move it to is in the Inbox folder, it's just a place where I put my read mails that need no futrher actions. Example: "Inbox > Sort"  I use a Quick Steps action to move mail this way and all it does it mark it read and move it to my folder. 

 

I understand if moving it to another calendar, this would cause it to be delted but moving the accepted invites between folders should not delete the meeting right? 

 

I have a Zoom Workplace License that is managed by IT but no one else I work with has this problem and they all move mail from the inbox to another folder to keep the inbox clear. 

 

Any advice is greatly appreciated! 

 

 

1 ACCEPTED SOLUTION

SciFii
Explorer
Explorer

After some testing, I found the issue but there is no real fix.

 

I cannot upload an image to show but hopefully this is clear.

 

When in Outlook conversation view, the invite from the meeting from the Calendar folder is included in the conversation thread. If I move that invite to another folder it deletes the message (as it should). However, Outlook does not provide an option to exclude the calendar folder from conversation view. The meeting in the calendar folder can show up between invite replies in the conversation view.

 

The only fixes/workarounds I have found are: 

 

  • Stop using conversation view.
  • Collapse the conversation view and move the collapsed conversation
  • Move each reply one by one and avoid moving the calendar.  

 

It is odd that I do not have this issue with other meeting platforms but I will keep testing to see if I can reproduce on other platforms

 

 

 

View solution in original post

1 REPLY 1

SciFii
Explorer
Explorer

After some testing, I found the issue but there is no real fix.

 

I cannot upload an image to show but hopefully this is clear.

 

When in Outlook conversation view, the invite from the meeting from the Calendar folder is included in the conversation thread. If I move that invite to another folder it deletes the message (as it should). However, Outlook does not provide an option to exclude the calendar folder from conversation view. The meeting in the calendar folder can show up between invite replies in the conversation view.

 

The only fixes/workarounds I have found are: 

 

  • Stop using conversation view.
  • Collapse the conversation view and move the collapsed conversation
  • Move each reply one by one and avoid moving the calendar.  

 

It is odd that I do not have this issue with other meeting platforms but I will keep testing to see if I can reproduce on other platforms