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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Zoom Meeting Bleeds Green Screen

TheSoulRider
Newcomer
Newcomer

Zoom bleeds the background image with my green screen during a meeting. See the image I've provided. This looks to me like a Zoom software failure. What will solve this? New Logitech Brio webcam so I will not assign the problem to that. Zoom_jdNzKZlB35.png

2 REPLIES 2

storyhub
Community Champion | Customer
Community Champion | Customer

Chromakeying requires very even lighting of the green screen. The lighting in this image appears to be too bright on the R side of the image. Whenever possible, the green screen should be lit separately from the foreground. If this is not possible then try using several softer light sources to get more even lighting of the green screen and try to light the face so that the face lighting does not spill onto the green screen. Try to distance the green screen if possible to separate lighting. Watch out for shadows showing in camera on the green screen since shadows will alter the green screen's lighting.

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi @TheSoulRider! Did you find @storyhub's reply helpful? If so, please mark it as an accepted solution. Thank you!


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?