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Zoom Crash

Csongi
Newcomer
Newcomer

‎2021-10-19 04:00 AM - last edited on ‎2022-03-03 12:07 PM by Community Moderator | Employee

Hello, 

Until now the zoom worked fine, i used only my laptop screen. Today I connected a monitor to my laptop, so I have 2 display now. Today, when I joined to a meeting, I got crash two times.

I don't know what the problem is, maybe I'm using two monitors?

(When the Zoom is crashing, I need to restart my laptop.)

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3 REPLIES 3

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-10-19 04:22 AM

Hi @Csongi 

 

If you are on a Windows laptop, I would recommend you install the latest 64-bit version of Zoom:

 

https://zoom.us/client/5.8.1.1435/ZoomInstaller.exe?archType=x64

 

And ensure your Windows and Driver updates are up-to-date.

ms-settings:windowsupdate?activationSource=SMC-IA-4027667

 

What connection does your second monitor have - HDMI, DisplayPort, or USB?

 

Do you have Dual Monitor mode enabled in Zoom?

 

 

 

 

 

Csongi
Newcomer
Newcomer
In response to Rupert

‎2021-10-19 05:54 AM

Hdmi, I think I don't activate dual monitor on zoom but I will check it 

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lamby
Newcomer
Newcomer

‎2022-01-11 07:26 AM

Csongi - did disabling your second monitor work? I also have one and zoom keeps crashing. Thanks!!

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