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ZOOM meeting crash bug

EXCADOGOD
Newcomer
Newcomer

My Zoom crashes whenever someone starts video recording or screen sharing. Uninstalling and reinstalling Zoom has no effect, and switching between integrated graphics and independent graphics has no effect either. The configuration is 11800H 3080laptop with 32g memory.

<?xml version="1.0" encoding="UTF-8"?>
<CrashRpt version="1403">
<CrashGUID>82d27093-8ee7-4379-bb9c-ef39079e08ae</CrashGUID>
<AppName>Zoom.us</AppName>
<AppVersion>5.17.11.34827</AppVersion>
<ImageName>Zoom.exe</ImageName>
<OperatingSystem>Windows 10 Pro Build 22635</OperatingSystem>
<DispalyDevice>Intel(R) UHD Graphics</DispalyDevice>
<CPU>11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz</CPU>
<CPUUsage>2.243424</CPUUsage>
<OSIs64Bit>1</OSIs64Bit>
<GeoLocation>zh-au</GeoLocation>
<SystemTimeUTC>2024-04-15T00:17:38Z</SystemTimeUTC>
<ExceptionType>13</ExceptionType>
<GUIResourceCount>3724</GUIResourceCount>
<OpenHandleCount>2313</OpenHandleCount>
<MemoryUsageKbytes>623100</MemoryUsageKbytes>
<MemoryLoad>32</MemoryLoad>
<TotalPhysicalMemory>32552</TotalPhysicalMemory>
<AvailablePhysicalMemory>22011</AvailablePhysicalMemory>
<TotalPageFile>40488</TotalPageFile>
<AvailablePageFile>25459</AvailablePageFile>
<TotalVirtualMemory>134217728</TotalVirtualMemory>
<AvailableVirtualMemory>132116307</AvailableVirtualMemory>
<GPUInfo>Intel(R) UHD Graphics##31.0.101.4889</GPUInfo>
<GPUInfo>NVIDIA GeForce RTX 3080 Laptop GPU##31.0.15.5212</GPUInfo>
<CustomProps>
<Prop name="App Start Time" value="20240415_101514"/>
<Prop name="VideoLaunchReason" value="6"/>
</CustomProps>
<FileList>
<FileItem name="crashrpt.xml" description="Crash Description XML"/>
<FileItem name="ssbcrash_hang_5.17.11.34827_NA_NA_04152024_101738_Zoom.exe_4584_unknown_NA_NA.dmp" description="Crash Minidump" error="函数不正确。"/>
</FileList>
</CrashRpt>

1 REPLY 1

Erick_Marklund
Newcomer
Newcomer

I also had a user experience a crash similar to what you are describing. Zoom crashed seemingly after recording was initiated.

The program Zoom.exe version 5.17.11.34827 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 45bc

Start Time: 01dabce5d9ba5637

Termination Time: 51

Application Path: C:\Users\wcoleman\AppData\Roaming\Zoom\bin\Zoom.exe

Report Id: a7677901-9dcf-474a-947c-ac9c7758ffc6