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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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narrownico
Newcomer
Newcomer

Hi everyone, I have a problem with Zoom Meetings that is driving me crazy.

I bought a new Lenovo computer with a Ryzen 3 7320U processor and 8GB of RAM, and everytime I try using the desktop app it  freezes and stops respoding. It happens  randomly, either while being idle in the menu, while acepting a call, while doing a call, or in the middle of a meeting.

I have tried changing the video rendering method, disabling hardware acceleration and changing the app to windows 8 compatibility mode, all with no result so far.

Any ideas on what else can I try? I also tried reinstalling windows 11 and zoom meetings and it didnt help

1 REPLY 1

storyhub
Community Champion | Customer
Community Champion | Customer

That processor does not have sufficient power to properly stream video.