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White screen when viewing shared screen

mmcclurg01
Newcomer
Newcomer

‎2024-06-10 11:12 AM

When in a Zoom meeting, I only see a white screen when another attendee is sharing their screen.  I have uninstalled, reinstalled, checked for updates.

Topics:
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2 REPLIES 2

hoganp
Newcomer
Newcomer

‎2024-06-13 07:49 AM

I have the same issue, any thoughts out there?

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MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2024-06-19 08:59 AM - edited ‎2024-06-19 09:00 AM

Hello @mmcclurg01 

You can Use TCP connection for screen sharing (Windows, macOS, Linux): Enable this option if you can't see content on the shared screen, or when others can't see your content on the shared screen. 
On you desktop app, go to home > settings > Share screen > advanced.

 

Screenshot 2024-06-19 at 11.57.44 PM.png


You can read more in this article. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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