When trying to search recordings in local recordings i receive this message "Local recordings are ld

[bhbarbee56]

When i try to search local recordings i receive this message. "Local recordings are listed only for meetings that were recorded while using a supported version of the client. Verify that your client has been upgraded to a supported version before you start the meeting. The supported versions are:

• Windows: Version 4.0.25513.0228 or later"
• how do you update to this version?

[ZoomTestKitchen]

You don't have to target that particular version of Zoom... just that version or newer. Zoom is currently at Version 5.12. So, just running an update will do the trick. There are a couple of ways to do it.

1. While signed into the Zoom client application you can click on your profile picture and see an option towards the bottom of the menu that says "Check for Updates"
2. If "Check for Updates" isn't there then go to:
   https://zoom.us/support/download

 

[sshelton0918]

Hello Jeff,

Just recently, Zoom has been shown an upgrade error when recording.  I do not get the update option when I click on my photo. Is this a feature for a different licensed product?   Thanks.