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Newcomer
January 11, 2023
Question

Horizontal dashes dashed lines on screen

  • January 11, 2023
  • 26 replies
  • 35 views

I see Horizontal dashes - dashed lines like this on screen over other participants. I have uninstalled and reinstalled Zoom. Still persists. Anyone else seen this and/or solved it?

    26 replies

    Newcomer
    January 11, 2023

    I had the same stuff this morning- annoying as I called Zoom and they say (robot) that my sub does not allow tech support- wish they had told me the price when I bought the plan originally- grrrrr

    Newcomer
    January 12, 2023

    Same problem here. Hoping for a solution.

    Newcomer
    January 13, 2023

    Yes, the same problem started 2 days ago.  Calling zoom, I was told that my BAA contract no longer includes tech support.  Chat was worthless.  So was Live Chat and a phone call.  They behave as if the haven’t heard of the problem, suggesting issues like bandwidth etc.  I’m sure it’s no coincidence that the problem started with a recent update.  

    Newcomer
    January 13, 2023

    Ps.  I hope everyone complains to Zoom’s Live Chat and insists on a Ticket being sent to their developers.  Flood them with complaints so that  they take the problem seriously.  

    Newcomer
    January 13, 2023

    I have the same.  It started on the 6th when I upgraded and is exactly the same.  There must be a fix!

    Newcomer
    January 13, 2023

    I got an email from Zoom.  They recommended CleanZoom, then restarting computer, then unintalling and installing Zoom   I tried it many times.  It doesn't solve the problem.  If it works for anyone, let me know.  

    Ren_NCState
    Newcomer
    Newcomer
    January 17, 2023

    Same problem here, too.

    Newcomer
    January 17, 2023

    I have logged a ticket and was told that it would be rectified in the zoom update on 16/1/23.  It wasn't 

    Ren_NCState
    Newcomer
    Newcomer
    January 17, 2023

    Ok, after a lengthy chat, I was provided with the following workaround to use until the issue is fixed:

     

    On your Zoom App, Go to > Settings ( By clicking on the Upper right-hand corner 'gear icon')
     
    Select ‘Video’ > Advanced > Uncheck  ‘Optimize quality of the video | send with de-noise.

     

    I have no idea if it worked because everyone I would feel comfortable asking to Zoom with me to check is busy at the moment.

    Ren_NCState
    Newcomer
    Newcomer
    January 17, 2023

    Ok, so it didn't work. I just tried it. Boooo. 😠

    Newcomer
    January 17, 2023

    Ditto ;-(