Waiting Room Issues Persist Despite All Recommended Steps_Update

[jcchao]

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I spent three days intensively troubleshooting a critical Zoom issue where my clients couldn’t enter the waiting room, and I received no notifications in the app. After trying all the recommended settings, the root cause turned out to be something I would have never suspected: Zoom had silently unchecked the "Use my personal meeting ID (PMI)" setting in the desktop app's "New Meeting" configuration. This caused Zoom to start using a different Meeting ID instead of my real PMI , even though my account still showed the correct PMI on the web. As a result, my clients were joining a non-existent or mismatched meeting space—and I couldn’t see them or get notified. The issue was not caused by anything I manually changed, and there was no notification from Zoom that this setting had been altered.

Once I re-checked “Use my personal meeting ID (PMI),” everything went back to normal: clients could enter the waiting room again, and I could admit them via the app. This subtle but damaging setting change cost me several days and disrupted multiple client sessions. I’m sharing this here in case it helps someone else avoid the same frustration.