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Virtual background is still loading

Occhi_di_falco
Newcomer
Newcomer

Since last week, whenever I join a meeting, after a delay, I get the error message "Virtual background is still loading".  This appears to be permanent.  It is still possible to turn on the video, also after a delay, but I can not blur my background as I would wish. 

I have a MacBook Pro (i7-6820HQ @2.70GHz) running MacOS Monterey 12.7.6 with plenty of free memory. 

Does anyone have any idea of how to cure this?

3 REPLIES 3

Raffy28
Zoom Employee
Zoom Employee

Welcome to Zoom Community!

 

What version of the Zoom Client are you currently using?

What we advise is to ran the CleanZoom installer and reinstall the Zoom app.

Then check if the Virtual background is still loading.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

You can still turn on the video and choose the blur option after reinstalling.

Occhi_di_falco
Newcomer
Newcomer

Where do I find the CleanZoom installer?

I have performed a standard uninstall and reinstalled (version 6.6.0) and the problem persists.  The only change seems to be that I have lost my library of virtual backgrounds.

kkd-w
Newcomer
Newcomer

I'm having the same problem.  No idea why it started, have uninstalled Zoom app, then reinstalled it but it didn't fix the problem.