cancel
Showing results for 
Search instead for 
Did you mean: 

Virtual Background

JaninaBeya
Newcomer
Newcomer

Hey there,

 

I have a problem with the virtual background which looks like on the photo attached.

 

I am working with MacOS  Mojave 10.14.6 (18G7016).

 

Can somebody please help? 🙂

 

Thanks a lot.

Cheers

Janina

2 REPLIES 2

StefanScherbik
Explorer
Explorer

In the Virtual Backgrounds popup, at the bottom, you'll see a "I have a greenscreen" checkbox.  If you uncheck this checkbox, that should fix the issue.

 

The reason for this is:  when the checkbox is checked, then the Virtual Background feature will work by "chroma keying" out a certain color.  This aspect of the feature must be used with a greenscreen (a green or blue screen which is placed behind you).  When you uncheck this checkbox, then Virtual Background instead uses an edgefinding technology to remove your background--it looks for the edges of your face and body, and removes everything behind it using computer vision.  So unchecking that box allows the feature to work without a greenscreen, basically.

JaninaBeya
Newcomer
Newcomer

Hey Stefan,

thanks a lot for your help.

I tried to do it but then it shows the attached info that my GreenScreen needs to be activated.

Is my Macbook too old for that to work?

Or do I maybe need to update it ?