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Virtual Background not working, even though enabled

csberte
Newcomer
Newcomer

This has always worked on Zoom for me.  Logged in today, and it says, "Virtual Background has been disabled, go to Meeting Settings".

I went to meeting setting and enabled it, but I still receive the same message that it is disabled.

Please help!  (Pics attached)

6 REPLIES 6

Jacqui2
Newcomer
Newcomer

I'm having the same issue. 

 

rwulffenstein
Newcomer
Newcomer

Did anyone find a resolution to this issue?  I have several users experiencing the same issue. 

DanHuber
Contributor II
Contributor II

sounds like the feature has disabled on an Account level. are you and admin on your Zoom account?

DJH2
Newcomer
Newcomer

I have the same issue. Has anyone found the source of the problem?

DanHuber
Contributor II
Contributor II

Is this a meeting you are the Host of. Or are you attending someone else’s meeting. Another host could have the setting disabled by them or the admin of the account globally. 

I am the host of mine. I have the settings enabled but still not able to use backgrounds. Free user. Is that the problem?

 

UPDATE: Never mind. Restarted Zoom and it works now.