cancel
Showing results for 
Search instead for 
Did you mean: 
2024 Khoros Kudos Awards

The Zoom Community has won the Best Customer Support Community award!

Celebrate with us

Virtual Background No Longer Supported After System Update

Dani6
Newcomer
Newcomer

Hi,

After a recent system update on my computer, Zoom now indicates that my device no longer supports the virtual background feature, which was working fine just yesterday. I am using a Microsoft Surface with the following processor details: Snapdragon(R) X 10-core X1P64100 @ 3.40 GHz 3.42 GHz.

According to the compatibility list provided, my device should support virtual backgrounds. Could you please help me identify what might have changed and how I can resolve this issue?

Thank you for your assistance.

 

3 REPLIES 3

RebeccaHFW
Newcomer
Newcomer

Mine is the same! Working yesterday, not today. So frustrating. 

DorothyCenteno
Newcomer
Newcomer

I have exactly the same Surface and exactly the same problem. I hope someone comes up with the solution or patch

 

rmerryman59
Newcomer
Newcomer

Me three, same computer specs and same problem... Help Mr Wizard!