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Celebrate with us2024-09-12 12:39 AM
Hi,
After a recent system update on my computer, Zoom now indicates that my device no longer supports the virtual background feature, which was working fine just yesterday. I am using a Microsoft Surface with the following processor details: Snapdragon(R) X 10-core X1P64100 @ 3.40 GHz 3.42 GHz.
According to the compatibility list provided, my device should support virtual backgrounds. Could you please help me identify what might have changed and how I can resolve this issue?
Thank you for your assistance.
2024-09-12 05:54 PM
Mine is the same! Working yesterday, not today. So frustrating.
2024-09-19 05:34 AM
I have exactly the same Surface and exactly the same problem. I hope someone comes up with the solution or patch
2024-09-22 12:38 PM
Me three, same computer specs and same problem... Help Mr Wizard!