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Video not working in Desktop App

Joset21
Newcomer
Newcomer

‎2025-02-05 09:48 AM

My video is just black and i keep getting a pop message sating "Virtual Background still loading",  this seems to be only on the desktop app as my web version is working just fine. I've tried all the online troubleshooting guides, including removing the backgrounds, changing settings, uninstalling & reinstalling the app but the video will just not come up.  please help

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2 REPLIES 2

Tash_Balaguer
Zoom Employee
Zoom Employee

‎2025-02-05 02:12 PM

Hi @Joset21 - Please proceed in creating a ticket so our Support Team can assist you further. 

 

Please submit a ticket here with the following details so our Support Team can assist further:
 
  • Meeting ID / Phone Number
  • Impacted User(s)
  • Screenshots
  • Details
    • Date
    • Time
    • Duration
    • Errors
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Joset21
Newcomer
Newcomer
In response to Tash_Balaguer

‎2025-02-05 02:23 PM

I can't, my account isn't supported for ticket creation, please let me know if there is another alternative

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